Maine Security Officer Practice Exam 2025 – 400 Free Practice Questions to Pass the Test

The appropriate course of action for a security officer facing a non-compliant individual involves the use of de-escalation techniques and maintaining a calm demeanor. This approach is crucial as it helps to diffuse potentially volatile situations. By remaining calm and composed, the officer can communicate more effectively, potentially leading to a resolution without further escalation.

Using de-escalation techniques may involve speaking in a calm and non-threatening manner, actively listening to the individual's concerns, and establishing rapport to foster cooperation. Additionally, if the situation escalates or poses a danger, seeking assistance, such as calling for backup, can ensure the safety of everyone involved.

This method contrasts sharply with shouting at the individual, which is likely to increase tension and provoke a negative reaction, or ignoring the person entirely, which does not address the compliance issue and could allow the situation to worsen. Therefore, focusing on communication, understanding, and appropriate support is the most effective way to handle non-compliance in security situations.